Hope things are awesome wherever you are. I'm just about to rant so feel free to stop reading if you're not in the rant reading mood.
Here goes, I booked and paid for an aerlingus flight to my first couple of meets in Europe. After I had a little calf issue I decided to start racing a few days later. This meant that I needed to change the original flight but I had to wait until today to change the flight because I was testing my calf over hurdles today (more on that after the rant). I rang the aerlingus helpdesk and spoke with a lady and explained my situation. She advised me that I would have to pay a change of flight fee and the fare difference which meant that it was going to work out way more expensive than the original ticket. She advised me to do it online so off I went home to change the ticket.
When I went to change the ticket there was an issue with changing it because I had also booked Ian's flight at the same time as mine. The system would only let me change Ian's flight which was not what I needed to do. I started to try to ring the helpdesk and could not get through "We are open 8 a.m to 5 p.m please ring within these hours or alternatively please see aerlingus.com" Please note that I was ringing at 2! So after 45 minutes of trying to change the ticket online and at the same time trying to get through to someone from Aerlingus I had to take a break to get ready for work.
In the car to work I tried the number again and actually got through to someone who put me through to someone else. After waiting on hold for 12 minutes a lady called Monica told me "you are too late now you buy new ticket" at this point I really feared that my head was going to explode and that there was going to be bits of Derval brain scattered all over Dublin. I tried to explain to her that I had tried my best to figure it out and that in fact the problem was with her system plus nobody was answering their phones and not me but she merely told me "there are people waiting to talk to me write a letter to customer service"
The end result is that I have to buy a brand new ticket and now because it is so close to me leaving it is going to be about €400 on top of the €120 I originally spent. To end this little rant I would just like to say Aerlingus we are not friends your customer service is absolutely terrible and you have issues with your online system. Please enjoy the extra money that I am paying you which I would much rather use on something else.
Ok I have taken a few deep breaths and my rant is over. I was running over sprint hurdles today and it was a big day because I was testing my calf. The test was good the calf was happy out and I had a great time running against Iano out of blocks. Iano ran a big p.b in his first meet last weekend so fingers crossed for more fast running from him. The plan from here is run a couple of meets next week. It's so exciting to be back in the world of racing.
I'm sitting here watching Graham Norton and the amazingly talented Ed Sheeran has just come on. I'm off to watch him. His album is so so so good, it can even lift my spirits today!